HOW CAN WE HELP?
SUPPORT
If you have questions about your order, shipping, returns, or anything else – we're here for you. Please check our FAQ for quick answers, or reach out to us directly via email.
We aim to respond to all inquiries within three (3) business days. For faster support, please include your order number and the email address you used at checkout.
You have 14 days after receiving your order to request a return.
Yes – shipping is free for orders over 300 EUR. Returns are free within the EU.
Returns from outside the EU must be paid by the customer unless the delivered item is incorrect.
Once your return is approved, your refund will be issued within 10 business days via the original payment method.
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